Privacy Policy
Last Updated: January 2025
Luxe Mobility is committed to protecting your privacy and personal data. This policy explains how we collect, use, and safeguard your information in accordance with Singapore's Personal Data Protection Act and international privacy standards.
Data Controller Information
Company Details
Luxe Mobility
18 Cross Street, China Square Central
Singapore 048423
Information We Collect
Personal Information
We collect personal information that you provide directly to us:
- Contact Information: Name, email address, phone number
- Service Details: Pickup and drop-off locations, travel preferences
- Payment Information: Billing details and transaction records
- Communication Records: Messages, inquiries, and service feedback
Technical Information
We automatically collect certain technical information when you visit our website:
- Usage Data: IP address, browser type, device information
- Website Analytics: Pages visited, time spent, navigation patterns
- Cookies: Site preferences and session information
Legal Basis for Processing
Contract Performance
We process your data to provide luxury transportation services, manage bookings, and fulfill our contractual obligations to you.
Consent
For marketing communications, analytics, and optional services, we rely on your explicit consent which you can withdraw at any time.
Legitimate Interest
We process data for business operations, fraud prevention, and service improvement based on our legitimate business interests.
Legal Obligation
Certain data processing is required to comply with Singapore regulations, tax requirements, and transportation licensing obligations.
How We Use Your Information
Service Delivery
- Process and manage transportation bookings
- Coordinate pickup and drop-off logistics
- Communicate service updates and confirmations
- Process payments and generate invoices
Business Operations
- Analyze service performance and quality
- Fraud prevention and security monitoring
- Send service updates and newsletters
- Improve website functionality and user experience
Data Retention
Retention Periods
Booking Records
3 years after service completion
Financial Records
7 years (regulatory requirement)
Marketing Data
Until consent is withdrawn
Website Analytics
26 months maximum
We retain personal data only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Data is securely deleted or anonymized when no longer required.
Data Security Measures
Technical Safeguards
- SSL/TLS encryption for all data transmission
- Secure hosting with encrypted data storage
- Multi-factor authentication for system access
- Regular security monitoring and threat detection
Organizational Measures
- Staff training on data protection principles
- Role-based access controls and permissions
- Regular security audits and compliance reviews
- Incident response procedures and breach notification
Your Privacy Rights
Right of Access
Request copies of your personal data and information about how we process it.
Right of Rectification
Request correction of inaccurate or incomplete personal information.
Right of Erasure
Request deletion of your personal data under certain circumstances.
Right of Data Portability
Receive your personal data in a structured, machine-readable format.
Right to Object
Object to processing based on legitimate interests or for marketing purposes.
Right to Withdraw Consent
Withdraw consent for processing at any time where we rely on consent.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days.
Third-Party Services
We may share your data with trusted third-party service providers who help us operate our business:
Service Providers
- Payment processors for secure transactions
- Cloud hosting and data storage services
- Email marketing and communication platforms
- Analytics and website optimization tools
Data Protection
- All providers bound by data processing agreements
- Compliance with international privacy standards
- Data minimization and purpose limitation
- Regular vendor security assessments
Contact & Complaints
Privacy Questions
If you have questions about this privacy policy or how we handle your data:
File a Complaint
If you believe we have mishandled your personal data, you have the right to lodge a complaint with the Personal Data Protection Commission Singapore: