Terms and Conditions
Last Updated: January 2025
These Terms and Conditions govern your use of Luxe Mobility's website and luxury transportation services. By accessing or using our services, you agree to be bound by these terms.
1. Definitions
2. Use of Services
Service Eligibility
- Services are provided for professional and personal transportation use
- Users must be at least 18 years old to book services
- Valid contact information and identification may be required
- Services are subject to availability and geographical limitations
Booking and Confirmation
All service bookings are subject to confirmation and availability. We reserve the right to decline bookings that do not meet our service standards or operational requirements.
- Advance booking recommended for optimal service selection
- Confirmation provided via email or SMS within specified timeframes
- Modifications subject to availability and may incur additional charges
3. Prohibited Activities
To maintain service quality and safety standards, users may not:
Service Misuse
- Use services for illegal activities or transportation of prohibited items
- Damage or misuse vehicles, equipment, or property
- Engage in behavior that compromises safety or comfort
- Interfere with chauffeur operations or navigation
Platform Abuse
- Attempt unauthorized access to systems or accounts
- Transmit viruses, malware, or harmful code
- Violate intellectual property rights or privacy
- Engage in fraudulent payment or booking practices
4. Payment Terms and Pricing
Payment Processing
- Secure payment processing through authorized payment gateways
- Electronic receipts and invoices provided for all transactions
- Payment information encrypted and securely stored
- Corporate billing and payment arrangements available
Pricing Policy
All prices are in Singapore Dollars (SGD) and include applicable taxes unless otherwise specified. Pricing may vary based on:
- • Service type and duration
- • Distance and route complexity
- • Peak time surcharges
- • Vehicle selection and amenities
- • Additional services requested
- • Seasonal demand fluctuations
5. Cancellation and Modification
Cancellation Timeframes
Service Modifications
- Time changes accepted up to 2 hours before scheduled service
- Route modifications may incur additional charges based on distance
- Passenger count changes subject to vehicle availability
- Vehicle upgrades available based on fleet availability
6. Liability and Disclaimers
Service Disclaimers
- Services provided "as is" without warranties regarding specific outcomes
- Travel times subject to traffic conditions and unforeseen circumstances
- Weather, natural disasters, and force majeure events may affect service
- Vehicle mechanical issues handled with prompt alternative arrangements
Limitation of Liability
Luxe Mobility's liability is limited to the service fees paid for the specific booking in question. We are not liable for indirect, consequential, or incidental damages including lost profits, missed appointments, or business interruption, except where prohibited by Singapore law.
Insurance Coverage
All vehicles maintain comprehensive commercial insurance coverage as required by Singapore's Land Transport Authority. Coverage details available upon request for corporate clients requiring specific insurance verification.
7. Dispute Resolution
Resolution Process
Initial Contact
Direct communication with our customer service team for immediate resolution attempts
Formal Mediation
Structured mediation process with designated resolution specialist
Legal Arbitration
Binding arbitration under Singapore Arbitration Centre rules if necessary
Governing Law
These terms are governed by Singapore law. Any disputes will be subject to the exclusive jurisdiction of Singapore courts.
8. Terms Modification
We reserve the right to modify these Terms and Conditions at any time to reflect changes in our services, legal requirements, or business practices. Significant changes will be communicated through:
- Website notification with prominent display of changes
- Email notification to registered users and active clients
- 30-day advance notice for material changes affecting existing bookings
Continued Use Constitutes Acceptance
Your continued use of our services after terms modifications constitutes acceptance of the updated terms. If you disagree with changes, please discontinue service use and contact us regarding existing bookings.
9. Contact Information
For questions about these Terms and Conditions or our services, please contact us: